Customer service
Delivery Options
- We are pleased to offer complimentary Standard Delivery on all US orders over $200.
- For orders under $200, Standard Delivery is available for $20.
- In line with new US regulations, all customs and duties will be added to your order at checkout, ensuring a smooth delivery process.
- Your order will be carefully dispatched from our UK distribution centre and delivered within 5–7 business days.
- Orders placed on a Friday will arrive from the following Wednesday, as we do not dispatch over weekends or UK bank holidays.
- On rare occasions, customs clearance may take a little longer than expected. While this is outside of our control, please be assured that we work closely with our partners to minimise any delays. If you experience any issues, our customer service team will be happy to assist.
- All deliveries are handled by FedEx, and you will receive a tracking link via email once your order has been dispatched.